jappy web store FAQ section

You can most certainly collect your product personally however we do not always keep the entire stock with us and sometimes use our distribution agents for ease and promptness of the shipping. For this reason you may have to pay a local UK shipping charge for some products even if you collect them personally. Please contact us to find out more about the product you wish to collect.

You can order anytime via the online checkout option.

We hope you'll be satisfied with the purchase you have made. If for any reason you need to cancel your order, please contact us and we'll let you know the available options for cancellation.

We consistently review our website to ensure, out of stock products are not listed. If the product you ordered is out of stock, we will contact you immediately for arranging an alternative.

You will receive an email conformation of your order and expected time of delivery.

You can call us during office hours Monday – Friday 8:00 – 18:00 GMT +44 (0) 1215 544899, +44 (0) 7949 299961. Alternatively you can email us at: [email protected] or write to us at: 26 Central Park Drive, Hockley, Birmingham, B18 5RP.

We accept payment through Cheque and PayPal. You can sign up with PayPal via our checkout page and make the payment simultaneously. (No additional windows will be opened). We would like to know how you wish to pay and workout alternate solutions for your payment.

If you are registered with PayPal, you'll only need to log in to PayPal via our website and confirm the payment. If you are not registered with PayPal, the payment details would be required on the PayPal registration screen after proceeding with checkout.

We hope you are satisfied with your purchase. If for any reason you are not, you may return it in perfect condition in the original packaging and within 14 days. We will then arrange to exchange the product or make a refund. Please note any refunds will not include postage, packaging or courier charges unless the goods received were faulty. Please send the item through a traceable shipping method. If the parcel is lost on return to us you will then need to file a claim with the postal service. Some products would require a written form with for ease of processing. Please contact us before proceeding with any return claims. You can call us during office hours Monday – Friday 8:00 – 18:00 GMT +44 (0) 1215 544899, +44 (0) 7949 299961. Alternatively you can email us at [email protected] or write to us at: 26 Central Park Drive Hockley Birmingham B18 5RP Please Note: The return shipping address would be different from the one mentioned above and will be confirmed to you when you contact us.

Deliveries are normally made through Royal Mail, international deliveries are made through the nominated service provider for your area.

Yes, please mention the delivery address in the comments box on the checkout page.

We charge you the exact amount that we'll pay for the shipping cost. It is dependable on the weight of the product and the shipping charges are mentioned for each product individually.

For all in stock items the delivery is likely to be done within 7 days of receiving the payment. For out of stock items this can be up to 14 days. For certain handmade products the delivery can take up to 28 days. Please refer to the product description for product specific delivery information.

We are happy to send your goods to your place of work or to your neighbour. Please enter an alternative delivery address in the comments box at checkout. You will normally get the order tracking details for status and tracking of your order

You can call us during office hours Monday – Friday 8:00 – 18:00 GMT +44 (0) 1215 544899, +44 (0) 7949 299961. Alternatively you can email us at [email protected] or write to us at: 26 Central Park Drive Hockley Birmingham B18 5RP

You can get a discount on the shipping charge if you are buying more than one product. To get the discount, please place you order but do not confirm the payment. (PayPal integrated page). You'll get an email immediately to confirm your order details and the cost of shipping for individual product. We will then send you a 2nd confirmation email with the revised shipping charges (Multi-buy discount) and process your order once this payment is made.